Mis-sold Shares FAQs

Are Mis-Sold Shares regulated?

We are authorised and regulated by the Financial Conduct Authority (FRN:838540).

How long have Mis-Sold been trading?

We have been trading since 2012.

What paperwork do I need to claim?

You may need to provide copies of contract notes, share certificates and any other paperwork related to your dealings with the firm. However, in most cases we can help you obtain records from third parties. Contact us for more information.

Is the compensation paid directly to me?

Yes. All compensation is paid to you directly from the Financial Services Compensation Scheme (FSCS) or the Financial Ombudsman Service (FOS). You then pay Mis-Sold Shares upon us raising an invoice to you.

Do I need to pay any Fees?

If you cancel your agreement within the 14 days cooling off period there will be no charge. If you cancel after the 14-day cooling-off period before we have reached a conclusion to your claim and where we have worked on your case, we may charge by the hour for any work that we have undertaken. Our current hourly rate is £130 plus VAT.

How long does it take?

As a guideline, claims through the FSCS generally take around six months, however they may take longer. A claim to the firm and subsequently the FOS can take much longer than this. Whatever the process is we will keep you regularly updated and advise of any developments along the way.

Do you have a proven track record?

Yes. Since 2012, we have recovered circa £50 million for our clients.

How much can I Claim?

This depends on how much you have invested and what organisation you are claiming through, and there are maximum limits.

The FSCS limits compensation to £85,000 per eligible person per firm, for firms which failed on or after 1st April 2019. Prior to this date it is £50,000 per eligible person per firm for firms which failed between 1st January 2010 to 31 March 2019. And finally for firms which failed before this date the maximum amount of compensation is £48,000. We will always advise you at the outset of your claim what we will be claiming for.

The FOS can award up to £355,000 for complaints referred to the FOS on or after 1 April 2020 for mis-selling by firms which occurred on or after 1st April 2019. For mis-selling claims by firms before 1 April 2019 that are referred to the FOS after that date the maximum is £160,000.

Who receives the compensation?

If a claim is successful, you will be paid directly. After you receive the compensation we will issue an invoice for our Fee as per our Terms of Engagement.

What happens to my shares?

It is important to understand that you have not sold them or traded them in, you still own them. Compensation is based upon the loss you have made at the date the firm that mis-sold you the shares went into default.